How do I know you have received my order?
When you place an order at Hampers with Soul , you will receive a magical email confirming all of the details of your order. You will first see the confirmation on your screen and then in an email.
Rest assured, we have received your order and we are onto it!
What payments do you accept?
We accept Visa, Mastercard, American Express, Afterpay and Apple Pay. We thought about gum leaves, but the cutie koalas really need them. Unfortunately; we will not be able to accept this minty currency.
Oh no! What if I have made a mistake with my order?
Well that’s ok. Nobody’s perfect! We are here to help!
Send us a mail note to email@example.com . We love mail notes, so sit tight. We will reply quicker than you can say ‘I made a boo boo’. Actually, it might take us a little bit longer, but we will help sort it out!
Pick up the phone and dial 1300 911 565. We will help you with your problem. We might even become friends! If you can have your order number ready; that will be super helpful.
Do you like to ‘chat live’? Find this at the bottom right hand corner of our home page. Jump on, chat with our lively and lovely team. Get your problem solved and get on with having the best day ever!
Can I use more than one promo code at a time?
t’s a one at a time situation! Enter in your promo code at the checkout to redeem the offer.
Our robots will get way too confused if you ask them to use more than one code at a time. We do offer free express delivery if your order is greater that $100. This will happen automatically. You can use a promotional code as well as benefit from spending more than $100 and get free delivery! Winning!
I have ordered the wrong thing. What do I do?
No problemo! You need to email us toot sweet if we have got any chance of catching your order, whizzing through our office.
We will try to intercept your order with speed and acrobatics as required. Unfortunately, once the parcel has left with our Postie, it is too late to make any changes. Oh, by the way, here’s our email address: firstname.lastname@example.org
What do I do if I receive my order and it is wrong?
Well this would be a rare event, because we try so hard to make every gift delivery PERFECT!
If on the very odd chance that this does happen, best that you send us a mail note to email@example.com and include your order number and some details about the error! We will sort this out for you. Super fast!
What should I do if my products are damaged?
If your delivery arrives and the products are damaged, please email firstname.lastname@example.org with your order number and photos of the broken or damaged products. This is not good at all. We will happily send out a replacement as soon as possible along with a sincere apology and request for forgiveness.