FAQ

Weekend and Saturday Delivery of your Baby Gift Hampers

Do you deliver your Baby Gift Hampers on Saturday?

Yes we do. We deliver to suburbs within a 25km radius of the Melbourne CBD 3000 in Australia. 

The specific list of Melbourne suburbs that qualify for our same day delivery service is HERE. If you don't see your suburb on the list, please call us on 1300 952 950 to make an alternative arrangement.

Please place your orders before 1pm on Weekdays and Saturday for delivery on the same day. 

We are super excited about offering this service and hope that this helps you to reach your family and friends with a luxurious baby gift hamper super fast.

What do I need to do to have my baby gift delivered on a Saturday in Melbourne?

So here's what to do:

1. Order online or call us on 1300 952 950 to place your order. Chatting over the phone is welcome here!

2. Please choose the SAME DAY DELIVERY option for $20 in the checkout. 

3. Your order comes with full tracking from order processing to delivery, so you will know when your parcel has been delivered.

4. During COVID-19 our drivers will call the recipient, leave the parcel at the front door and step away from the door. Our driver will wait for a few minutes for someone to collect the parcel and confirm the recipient’s name. If the parcel is left safely at the door, a photo of the parcel on the doorstep will be on the app for both Same Day deliveries during the week and Saturday Deliveries. The safety of the family receiving the gift and our couriers is super important to us. Your understanding is greatly appreciated.

Help is on it's way!

What time does your office open?

Our office is buzzing from 8:30am and we will be ready to take your calls. If you know who you would like to chat to, it's best to call their mobile directly. If you want some good-old fashioned, warm, sunny, happy-go-lucky customer service; call 1300 952 950. We’ll be waiting.

Did you know that Live Chat is also  a fabulous way to ask quick questions. You can initiate a chat with us here online.

What time does your office close?

Officially we close at 5:30pm, but don’t be surprised if we answer at other times of the day and night. We have a sneaky suspicion that you will love us more if we answer outside of our standard work times. We will do our best.

Extra Extra.. read all about it

How can I share my Soul Baby Gifts crush?

Come play with us on the socials. We are @soulbabygifts on Facebook, Instagram, Pinterest, Twitter: all of them. We get to see all your cute photos if you tag them #soulbabygifts.

Where do I send my press enquiry?

Send our Founder and CEO, Leonie Henzell, a mail note to heybabe@soulbabygifts.com.au . I bet she will be pretty happy to hear from you! 

Who's in charge of advertising and collaborations?

Our Founder and CEO, Leonie Henzell, looks after this. Please send her a mail note and she will be in touch. She’s an energised little bunny. PS. She wrote this bit.

Copyright © 2021 Magical Pony Tales Pty Ltd t/a Soul Baby Gifts. All rights reserved.